Terms and Conditions

This is a translation provided for convenience. The German version of these terms is the legally binding one.

These terms and conditions apply to all quotations, deliveries and services provided by [company name] to its customers. Deviating, conflicting or supplementary terms of the customer only become part of the contract if we have expressly agreed to their application in text form.

Our quotations are without obligation unless expressly designated as binding. The presentation of products on this website does not constitute a legally binding offer but an invitation to submit an enquiry.

A contract comes into effect when we confirm an order in text form or carry out the ordered service. Our order confirmation is decisive for the content and scope of the service.

All prices are in euros [plus / including] the applicable statutory VAT. Shipping, packaging and any installation costs are shown separately. For custom-made items, the price stated in the order confirmation applies.

Invoices are due for payment without deduction within [number] days of the invoice date. For new customers and for custom-made items we reserve the right to require advance payment or a deposit.

If the customer defaults on payment, we are entitled to charge default interest at the statutory rate. We reserve the right to claim further damages caused by the delay.

Stated delivery times are non-binding unless expressly agreed as binding. The delivery period begins with the order confirmation, but not before all execution details have been clarified and, where required, not before the artwork has been approved.

Events of force majeure as well as operational disruptions, industrial action and delivery delays on the part of our suppliers extend the delivery period appropriately. We will inform you of such delays without delay.

For individually designed products, the customer is responsible for the lawfulness of the motifs, logos, lettering and other artwork supplied, and warrants that they hold the necessary rights of use. We are not obliged to check artwork for possible infringements of third-party rights.

Before production begins, the customer receives a proof for approval. By approving it in text form, the customer assumes responsibility for the accuracy of content, spelling, dimensions and colour rendering. Once approval has been given, changes are only possible by separate agreement and against reimbursement of costs.

Production-related deviations in colour, dimensions and material within the customary industry range do not constitute a defect. In particular, slight colour deviations from the on-screen representation cannot be entirely avoided for technical reasons.

The delivered goods remain our property until all claims arising from the business relationship have been paid in full. In the event of resale, the customer hereby assigns to us the resulting claims.

The statutory provisions on liability for defects apply. Obvious defects must be reported to us in text form without delay, and at the latest within [number] days of receipt of the goods.

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. In cases of ordinary negligence we are liable only for breach of a material contractual obligation, the fulfilment of which is essential to the proper performance of the contract and on the observance of which the customer may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract.

Liability under the German Product Liability Act remains unaffected.

[Placeholder for the withdrawal policy, where contracts are concluded with consumers.]

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is [city].

Should individual provisions of this contract be or become invalid, the validity of the remaining provisions shall remain unaffected.